Frequently Asked Questions

A trained surveyor arrives at the scheduled window, measures every opening with a laser and manual verification, photographs existing conditions, and records frame type, wall construction, and any signs of water intrusion. You receive a copy of the survey and a written quote before we leave. The appointment takes 45 to 90 minutes for a typical Lighthouse Point home. We text when we're en route, per Haven Standard Clause 2.

Most Lighthouse Point homes complete window replacement in one to three days, depending on opening count and whether full-frame removal is required. A standard eight-window job with insert installation finishes in a single day. Full-frame replacement with stucco or drywall repair extends to two days. We specify the timeline in your written quote and arrive on schedule with a named crew, not a rotating dispatch pool.

Yes. We pull the permit, schedule inspections, and ensure sign-off before final payment. Lighthouse Point falls under Broward County building jurisdiction for most window and door work, with Florida Building Code wind-borne debris requirements for impact-rated products. Our permit package includes the product approval documentation, Miami-Dade or Florida Product Approval numbers, and installation details the inspector expects. You receive copies of all passed inspections for your records.

Clear a three-foot path around each window, remove fragile items from walls, and secure pets. Our crew brings drop cloths, HEPA vacuums, and exterior protection, but your preparation speeds the work and reduces risk to your belongings. In Lighthouse Point's tight lot lines, we also ask that you confirm driveway or street access for our material staging. We'll confirm these details by text the day before.

We specify PGT and CGI for most impact-rated aluminum and vinyl installations, with CWS and ES Windows available for projects requiring specific aesthetic or performance profiles. The brand recommendation depends on your home's exposure, architectural style, and whether you're matching existing window sightlines. We do not push one manufacturer; we show you the product data, U-factor and SHGC ratings, and installed samples so you choose based on evidence.

Often yes, within the limits of current product lines. We photograph your existing sightlines, frame profiles, and exterior colors, then cross-reference against manufacturer archives. Some older Lighthouse Point homes from the 1960s and 1970s used discontinued systems; in those cases, we recommend the closest visual match and explain any sightline difference before you order. Matching is never guaranteed sight unseen, which is why we measure in person.

Impact-rated glass is laminated and tested to resist wind-borne debris during hurricanes; it also provides security and noise reduction. Broward County requires it for new installations and replacements in most zones, including Lighthouse Point. We verify your property's specific wind-speed designation and quote the appropriate pressure rating. Non-impact options exist for interior applications and certain protected zones, but we flag any code compliance risk in writing.

Yes. Every window we quote carries NFRC-certified U-factor and Solar Heat Gain Coefficient ratings. In Lighthouse Point's subtropical climate, we typically specify low-SHGC glass to reduce cooling load, with low-E coatings and argon fill in insulated units. The measured survey includes a sun-exposure assessment, and we note which elevations benefit most from upgraded glass packages. You see the projected performance on the quote, not just the price.

Every pro working under our name is required to hold the license and insurance Florida requires for window and door installation. You receive license numbers and certificate of insurance details in your project folder before work begins, per Haven Standard Clause 3. We do not send unverified crews; background checks and trade competency are conditions of working under the Sightline name.

Required coverage is maintained for all employees. You receive confirmation in your pre-project documentation. This protects you from liability if an injury occurs on your property during installation. We have carried this coverage without lapse since opening our Lighthouse Point branch, and we provide current certificates on request.

The Haven Standard is the five-clause operating code every Sightline branch follows: Clause 1, Have it in writing; Clause 2, Arrive on schedule; Clause 3, Verified crews; Clause 4, Evidence on every job; Clause 5, No surprises. It was developed from the brand's founding principle that the measurement and the quote should be the same document. Every Lighthouse Point job is documented under this standard, and you receive the record when we leave.

Call (754) 600-8907 during our operating hours: Monday through Friday 7:30 AM to 7:30 PM, Saturday and Sunday 8:00 AM to 7:00 PM. We maintain temporary board-up materials and can secure the opening to prevent further water intrusion until permanent replacement is scheduled. We do not promise after-hours dispatch; our hours are posted above and we staff to them consistently. For true emergencies outside these hours, we recommend contacting your insurance carrier's emergency line first.

Standard lead times for manufactured windows run four to eight weeks for impact-rated units, with stock sizes available faster. For broken glass in operable windows, we can often replace the insulated glass unit within one to two weeks if the frame is intact. We quote realistic timelines and update you if manufacturer delivery shifts. We do not invent availability to secure a deposit.

Yes, Saturday and Sunday 8:00 AM to 7:00 PM. We schedule installations and surveys on weekends by request, though our highest-demand slots fill first. Weekend work carries no surcharge; the price is the price. We confirm your appointment window by text and notify you when the crew is en route.

Every installation carries a written workmanship warranty, and every product carries the manufacturer's warranty, which we register on your behalf. PGT and CGI offer limited lifetime warranties on vinyl frames and twenty-year glass coverage; CWS and ES Windows carry comparable terms. Our workmanship warranty covers installation defects for the period specified in your contract. You receive all warranty documents, registration confirmations, and a photo record of the completed work.

Call (754) 600-8907 or text us. We document the issue, schedule a return visit, and photograph the resolution. Haven Standard Clause 4 requires evidence on every job, including callbacks. If the issue is product-related, we manage the manufacturer claim. If installation-related, we correct it. We do not disappear after final payment; our branch reputation in Lighthouse Point depends on documented resolution.

Manufacturer warranties on PGT, CGI, CWS, and ES Windows products typically transfer once to a subsequent owner with proper registration and notification. Our workmanship warranty terms are specified in your contract. We provide the transfer paperwork at closing if you request it. The documentation we leave after installation, including product approval numbers and inspection records, adds value to your sale regardless.

Rinse frames quarterly with fresh water, especially if you live within a mile of the Intracoastal where salt accumulation accelerates corrosion. Lubricate hinges and locks annually with a silicone-based product; avoid petroleum greases that attract grit. Clean tracks and weep holes to prevent drainage blockage. We leave a maintenance card specific to your products, with manufacturer recommendations and our local service number for questions.

Written by Sonia Raman, Owner at Sightline Windows & Doors Lighthouse Point, serving Lighthouse Point, Deerfield Beach, Pompano Beach, Boca Raton, and surrounding communities since 2012.